Return & Exchange Policy

At E-Point, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.

Eligible for Exchange

• Wrong product delivered.
• Damaged or defective product received.
• Missing item(s) in your order.

Exchange Conditions

• Please inspect your order before accepting delivery. Once the rider has left, claims regarding missing, damaged, or incorrect items may not be accepted.
• The product must be unused and returned in its original condition and packaging.
• Proof of purchase (order number or invoice) is required.

Non-Returnable Items

• Products damaged due to misuse or mishandling.
• Used books, stationery, or educational kits.
• Items purchased on special order or imported on customer request (unless received damaged or incorrect).