NEED HELP?

Since 2020, E-point has been dedicated to simplifying the back-to-school preparation process. We have streamlined our systems to ensure you get the right supplies without the hassle. Find answers to our most common questions below.

Payment Methods

What payment methods can I use? We accept Cash on Delivery (COD) for all website orders. If you place your order via WhatsApp, we also accept online payments.

What should I do if my online payment on WhatsApp fails? If your transaction does not go through, send a screenshot of the error in our WhatsApp chat. Our support team will provide an alternative payment link or direct bank transfer details.

Product Delivery

How long does product delivery take? Orders are processed, shipped, and delivered within 2 to 3 working days.

Can I change the shipping address? You can update your shipping address before the order is dispatched by contacting our support team directly. Once an order has been handed over to our local couriers, the delivery destination cannot be modified.

Return Policy

What is your return policy? We accept returns on unused stationery and unopened, complete school book packs within 7 days of delivery. All items must be in their original, undamaged packaging.

How do I initiate a return? Contact our customer service team with your order number and reason for return. We will provide you with instructions on how to send the items back to our facility.

Shipping Regions

Do you ship internationally? No, we currently only ship within Pakistan.